Legal Policies & Information

About Us

Welcome to MightyMahal

MightyMahal is India's premier digital marketplace for buying and selling gift cards from top global and Indian brands. Founded with a mission to provide a secure, transparent, and convenient platform for gift card transactions, we have become the trusted choice for hundreds of thousands of users across India.

Our Story

Established in 2022, MightyMahal was born from the simple idea that unused gift cards should never go to waste. We recognized that millions of Indians receive gift cards they may not use, while others are looking for discounted ways to shop at their favorite brands. MightyMahal bridges this gap, creating value for both buyers and sellers.

What We Do

We operate as a digital marketplace specializing in:

• Gift Card Sales: Purchase authentic gift cards from 500+ brands at discounted rates of up to 30% off face value
• Gift Card Exchange: Sell your unused or unwanted gift cards for instant cash in INR
• Brand Partnerships: Direct collaborations with major retailers and service providers
• Secure Transactions: Bank-grade encryption and escrow protection for all transactions

Our Values

• Trust & Security: Every transaction is protected with industry-leading security measures
• Transparency: Clear pricing, no hidden fees, and honest communication
• Customer First: 24/7 support and dedicated customer service team
• Quality Assurance: All gift cards are verified authentic before listing

Why Choose MightyMahal?

Our Achievement

• 500,000+ registered users across India
• ₹500+ Crores in total transaction value
• 2 Million+ successful transactions completed
• 4.9/5 average customer rating
• 99.8% transaction success rate

Business Information

Registered Office Address

MightyMahal Private Limited
E 4/37, Vibhav Khand, Gomtinagar, Lucknow, Lucknow, Uttar Pradesh, India, 226010
India

Business Operations

Nature of Business: MightyMahal operates as a digital marketplace platform facilitating the buying and selling of gift cards and prepaid vouchers. We act as an intermediary between gift card sellers and buyers, providing a secure platform for transactions.

Regulatory Compliance

• Registered under Companies Act, 2013
• Compliant with Information Technology Act, 2000
• Adheres to RBI Guidelines on Prepaid Payment Instruments
• Compliant with GST regulations
• Follows Consumer Protection Act, 2019
• Adheres to Digital Personal Data Protection Act, 2023

Banking Partner

All transactions are processed through our secure payment gateway partners, licensed by RBI. We maintain escrow accounts with HDFC Bank and ICICI Bank for transaction security.

Privacy Policy

Last Updated: January 2025

1. Information We Collect

1.1 Personal Information

• Name, email address, phone number
• Billing and delivery address
• Payment information (processed securely through payment gateways)
• Government-issued ID for KYC (for sellers and high-value transactions)
• Bank account details (for sellers receiving payments)

1.2 Transactional Information

• Purchase and sale history
• Gift card details and redemption status
• Communication records with customer support

1.3 Technical Information

• IP address, browser type, device information
• Cookies and usage data
• Location data (with your permission)

2. How We Use Your Information

• Process transactions and deliver gift cards
• Verify identity and prevent fraud
• Provide customer support
• Send transaction confirmations and updates
• Improve our services and user experience
• Comply with legal obligations
• Send promotional offers (with your consent)

3. Information Sharing

We do NOT sell your personal information. We may share information with:

• Service Providers: Payment processors, delivery partners, verification services
• Legal Authorities: When required by law or to prevent fraud
• Business Partners: Gift card brands (only transaction-related data)

4. Data Security

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Employee access controls and confidentiality agreements

5. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• Port your data to another service

6. Data Retention

We retain your information for:

• Active accounts: Duration of account + 3 years
• Transaction records: 7 years (as per tax laws)
• Marketing data: Until you opt-out

7. Cookies Policy

We use cookies to enhance your experience. You can control cookies through your browser settings.

8. Contact for Privacy Concerns

Data Protection Officer:
Email: privacy@mightymahal.com
Phone: +91-120-4567890

Shipping and Delivery Policy

1. Digital Delivery Process

1.1 Instant Delivery (Most Cards)

• Delivery Time: Within 5-30 minutes of payment confirmation
• Delivery Method: Email to your registered email address
• What You Receive: Gift card code, PIN (if applicable), redemption instructions
• Also Available: Download from your MightyMahal account dashboard

1.2 Standard Delivery (Some Cards)

• Delivery Time: 2-24 hours
• Applicable For: High-value cards requiring additional verification
• Status Updates: You'll receive email notifications at each stage

2. Delivery Confirmation

Once your gift card is delivered, you will receive:

1. Email with gift card details
2. SMS notification (if opted in)
3. In-app notification (if using mobile app)
4. Updated order status in your account

3. Delivery Issues

3.1 If You Don't Receive Your Card

• Check your spam/junk folder
• Verify email address in your account
• Check your account dashboard
• Wait for 30 minutes after purchase
• Contact support if still not received

3.2 Delayed Delivery

Delays may occur due to:

• Payment verification pending
• Additional security checks for high-value purchases
• First-time buyer verification
• Brand partner system maintenance

4. Redemption Instructions

Each gift card comes with detailed redemption instructions including:

• Where to use the card (online/in-store)
• Step-by-step redemption process
• Expiry date and terms
• Balance check instructions
• Customer support contact for the brand

5. Service Areas

Our digital delivery service is available pan-India. As long as you have internet access and a valid email address, you can purchase from anywhere in India.

6. Delivery Support

For delivery-related queries:
Email: delivery@mightymahal.com
Live Chat: Available 24/7 on our website

Refund Policy

1. Refund Eligibility

We offer refunds in the following situations:

1.1 Full Refund Scenarios

• Invalid Gift Card: Card code doesn't work or is already redeemed
• Incorrect Product: You received a different card than ordered
• Non-Delivery: Card not delivered within 24 hours
• Duplicate Payment: You were charged multiple times
• Technical Error: System error during purchase

1.2 Partial Refund Scenarios

• Incorrect Balance: Card balance is less than stated (refund of difference)
• Premature Expiry: Card expires before stated date (pro-rata refund)

2. Non-Refundable Situations

We CANNOT provide refunds in these cases:

• Gift card has been partially or fully redeemed
• You changed your mind after receiving the valid card
• Card was used and balance depleted
• Card details were shared with third parties
• Violation of our terms of service
• Card expired due to buyer's delay in use
• Buyer error in purchase (bought wrong denomination)

3. Refund Process

Step 1: Report Issue

• Email: refunds@mightymahal.com with order number
• Or use "Request Refund" in your account dashboard
• Include: Order ID, issue description, screenshots/proof

Step 2: Verification

• Our team investigates the claim (1-3 business days)
• We verify card status with the brand partner
• May require additional information from you

Step 3: Resolution

• If approved: Refund initiated within 24 hours
• If denied: Detailed explanation provided
• Option to escalate to senior support

4. Refund Timeline

Payment Method	Refund Processing Time
UPI	1-3 business days
Credit/Debit Card	5-7 business days
Net Banking	3-5 business days
Wallet (Paytm, PhonePe, etc.)	1-2 business days
MightyMahal Wallet	Instant

5. Alternative Resolution

Instead of a refund, we may offer:

• Replacement Card: Different card of equal or greater value
• Store Credit: Credit to your MightyMahal wallet with 5% bonus
• Upgrade: Higher denomination card with price adjustment

6. Seller Refunds

If you sold a gift card through our platform:

• Payment held in escrow until buyer confirms card validity (24-48 hours)
• If card is invalid, payment returned to buyer
• Seller may be suspended or banned for repeated invalid cards

7. Refund Policy Updates

This policy may be updated periodically. Significant changes will be notified via email. Continued use of our service after changes constitutes acceptance.

8. Dispute Resolution

If you're not satisfied with our refund decision:

1. Email escalation@mightymahal.com
2. Senior support team reviews within 48 hours
3. If still unresolved, matter can be escalated to arbitration as per our Terms of Service

Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing or using MightyMahal services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.

2. Eligibility

• You must be at least 18 years old to use our services
• You must be a resident of India
• You must provide accurate and complete information
• One account per person/entity

3. Account Responsibilities

• Keep your login credentials secure
• You are responsible for all activities under your account
• Notify us immediately of unauthorized access
• Do not share your account with others

4. Prohibited Activities

You may NOT:

• List fraudulent, stolen, or invalid gift cards
• Engage in money laundering or illegal activities
• Create multiple accounts to manipulate the system
• Use bots or automated tools
• Harass or threaten other users or staff
• Reverse engineer or hack our platform
• Violate any applicable laws or regulations

5. Pricing and Fees

• All prices displayed in Indian Rupees (INR)
• Prices include applicable GST
• Seller fees: 5-10% commission on sales (varies by card type)
• No hidden charges for buyers
• Prices subject to change without notice

6. Payment Terms

• Payment must be completed for order confirmation
• We accept UPI, cards, net banking, and digital wallets
• Failed payments will cancel the order
• Refunds processed as per our Refund Policy

7. Gift Card Authenticity

• We verify all gift cards before listing
• However, we are not responsible for brand-imposed restrictions
• Some cards may have regional or usage limitations
• Always check card terms before purchase