Terms of Service

Thank you for shopping at CardinalGames. We appreciate the fact that you like to buy the games we develop. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our games.

As with any shopping experience, there are terms and conditions that apply to transactions at CardinalGames. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at CardinalGames, you agree to the terms set forth below along with Policy.

General Conditions:

• All sales of digital content and virtual items are considered final and non-refundable, except as outlined below.
• Refunds are issued solely at the discretion of CardinalGames management.

Refund Eligibility:

• Faulty Product: If the game is not functioning properly, is corrupted or significantly different from its description, you may request a refund within 14 days of purchase.
• Non-Delivery: In case you do not receive the digital product link from us, despite having made the payment, you can claim a refund within 14 days from the date of the supposed delivery.
• Accidental Purchases: Requests for refunds of accidental purchases must be made within 24 hours of the transaction.

Process:

To request a refund, please follow these steps:

1. Contact our Customer Support team at [Contact Information].
2. Provide your order number and the reason for your request.
3. Await our team's review of your request, which typically takes 2-3 business days.
4. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within certain amount of days.

Exceptions:

Note that we do not provide refunds for the following:

• Minor bugs or glitches that do not affect the overall playability of the game.
• Dissatisfaction stemming from personal preference.
• Game purchases made through third-party platforms must be refunded through those platforms.